CUSTOMER ENGAGEMENT

D365 – SALES

Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. … Dynamics 365 Sales is a model-driven app that is built on the Common Data Service platform. You can create and manage model-driven apps by using Power Apps

D365 – MARKETING

Accelerate the speed and accuracy of doing business and enable digital transformation with Microsoft’s next generation ERP solution – Microsoft Dynamics 365 for Finance & Operations.

BENEFITS

The benefits of using Dynamics 365 for Finance & Operations outrun the effort and cost that is needed to implement and adopt it. Companies that have adopted modern ERP systems have experienced a reduce in operating costs, reduction in administrative costs, improvement with customer satisfaction, and an increase of innovative processes.

Centralized marketing information
Personalized Customer Communication
Lead Scoring Automation
Informed marketing decisions

D365 – CUSTOMER ENGAGEMENT

The Dynamics 365 Customer Service provides a complete cloud-based CRM solution that will take care of all your business needs with a set of intelligent business applications that can adapt to your particular needs and deliver high-performance results. It is powered by cutting-edge AI technologies that allow you to efficiently carry out complex business processes with the help of predictive analytical results and optimization of your various workflows.

Dynamics 365 consists of more than a dozen apps, each bundled with several add-ons for carrying out specific business processes like Enterprise Resource Planning, Customer Service Management, Field Service, and more. It provides a unified platform that allows for easy data migration between your various productivity tools and ensures optimized data management.

D365 – FIELD SERVICE

Dynamics 365 for Field Service empowers companies to improve customer satisfaction, first time fix rates and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of business. Learn how, including advanced analytics, machine learning and the Internet of Things’ capabilities allows organizations to move from a costly break-fix model to a never-fail service model.

D365 – PROJECT OPERATION

Microsoft Dynamics 365 Project Operations streamlines visibility and unifies the complex aspects of managing multiple projects of varying sizes. You can handle projects from the Quoting stage all the way through to Financials. It can improve the accuracy of both resource booking and project estimates, as well as the consistency of your project management.

D365 Project Operations can be used by various employees across different job roles. This includes:

Project Managers
Sales Managers
Resource Managers
Account Managers
Finance Manager/Project Accountants
Operations Managers