SOLUTION SUPPORT (AMC)
Annual Maintenance Contract (AMC): Software support and maintenance plays a critical role in overall
company’s growth.
We are capable of meeting stringent SLAs as per customer business needs, cost effectively. Maximum
uptime is the Single most Critical requirement for most of the customers and the same is achieved
through, Quick resolution of breakdowns and Preventive Maintenance. Availability of spare parts,
Technical expertise, proper coordination and support capabilities across wide range of products enables
Navigator Services to provide maximum uptime.
Customer satisfaction has been the driving force behind our business growth. We have been investing in
people and processes to sustain and improve service levels. It enabled us to achieve long and mutually
rewarding relationship with our existing customers and win many referral customers.
Our experience and Expertise across spectrum of IT services made us a preferred AMC Service provider in
US, UAE, UK, Europe, Canada, Middle East and India.
Helpdesk Support: Our IT Helpdesk Services based on ITIL methodology, acts as a Single
Point Of Contact for customers. Helpdesk co-ordinates between customer and various support functions and
organizations, from call logging to call closure.
Helpdesk monitors and drives activities like break fix support, preventive maintenance, installation,
Implementation and upgradation of IT infrastructure, IT audits, etc.
